1. SCOPE OF SERVICES

9to5 provides an internal commerce and fulfillment platform that enables organizations and their employees to manage physical goods, including but not limited to:

• Onboarding kits
• Corporate merchandise
• Employee rewards and recognition items
• Campaign-based gifting
• Inventory storage and fulfilment
• Corporate and employee-facing ordering portals
• Branded merchandise marketplaces

Services may be accessed by:

• Enterprises (“Clients”)
• Authorized client administrators
• Employees or end-users (“Users”) invited by a Client

All access is subject to role-based permissions defined by the Client.

2. ACCEPTANCE OF ORDERS

All orders placed through the Website or any 9to5-managed portal are subject to acceptance by 9to5.

• Certain products may be custom-made, branded, or produced on demand
• Pricing, availability, timelines, and minimum order quantities may vary by product
• Orders may be governed by additional commercial terms agreed upon with the Client
• 9to5 reserves the right to reject, cancel, or modify any order at its discretion, including due to stock limitations, branding constraints, compliance requirements, or pricing errors.

3. EMPLOYEE-PAID VS COMPANY-PAID ORDERS

Depending on the Client’s configuration:

• Some orders may be paid for by the company
• Some orders may be paid directly by employees or users

For employee-paid orders:

• 9to5 acts as a platform and fulfilment partner
• Payment responsibility lies solely with the User
• No reimbursement obligation exists unless explicitly stated by the Client

4. USER ACCOUNTS & ACCESS

You are responsible for maintaining the confidentiality of your login credentials.

You agree:

• Not to share access credentials
• Not to misuse portals beyond assigned permissions
• Not to place unauthorized orders

9to5 is not responsible for actions taken using valid credentials unless caused by our own systems.

5. INTELLECTUAL PROPERTY

All content on the Website and platforms, including:

• Software
• Interface designs
• Text, graphics, logos
• Workflow logic
• Product configurations

are the intellectual property of 9to5 or its licensors.

You may not copy, reproduce, distribute, reverse-engineer, or exploit any part of the Services without prior written consent.

Client branding and logos remain the property of the respective Client.

6. CUSTOM MERCHANDISE & BRANDING

For customized or branded products:

• Artwork approvals are the responsibility of the Client or authorized User
• Color variations, material differences, or print tolerances may occur
• Once approved and produced, custom items are non-returnable, except in cases of manufacturing defects

9to5 is not liable for errors arising from incorrect brand assets or approvals provided by Clients or Users.

7. RETURNS, REFUNDS & CANCELLATIONS

Due to the nature of customized and campaign-based products:

• Returns are accepted only for damaged, defective, or incorrect items
• Claims must be raised within 7 days of delivery
• Refunds, if approved, will be processed as per the original payment method

Non-custom, standard products may be eligible for returns subject to inspection.

Shipping costs are non-refundable unless otherwise agreed.

8. FULFILMENT & DELIVERY

9to5 provides fulfilment services through managed warehouses and logistics partners.

• Delivery timelines are estimates, not guarantees
• Delays due to force majeure, courier disruptions, or address issues are not the responsibility of 9to5
• Risk of loss transfers upon delivery confirmation

9. DATA PRIVACY & SECURITY

9to5 is committed to protecting data entrusted to it.

• Personal and organizational data is handled as per our Privacy Policy
• Commercially reasonable technical and organizational safeguards are maintained
• Client data is retained only as long as required for service delivery and compliance

In the event of a data incident, affected Clients will be notified as required by law.

10. CONFIDENTIALITY

Both parties may exchange confidential business, technical, or commercial information.

Each party agrees:

• To use confidential information only for the purposes of this Agreement
• Not to disclose it to unauthorized third parties
• To apply reasonable safeguards to protect such information

Confidentiality obligations survive termination.

11. DISCLAIMER OF WARRANTIES

The Website and Services are provided on an “as is” and “as available” basis.

9to5 disclaims all warranties, express or implied, including:

• Fitness for a particular purpose
• Non-infringement
• Accuracy or completeness of information

No oral or written advice creates additional warranties.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• 9to5’s total liability shall not exceed the fees paid for the relevant order or service
• 9to5 is not liable for indirect, incidental, consequential, or punitive damages
• Loss of business, revenue, or goodwill is excluded

13. INDEMNIFICATION

You agree to indemnify and hold harmless 9to5, its directors, employees, and partners from any claims arising from:

• Misuse of the Services
• Violation of these Terms
• Infringement of third-party rights
• Unauthorized orders or branding misuse

14. TERMINATION

9to5 may suspend or terminate access if these Terms are breached.

Upon termination:

• Outstanding obligations remain enforceable
• Custom orders in production may not be cancelled
• Confidentiality and liability clauses survive

15. FORCE MAJEURE

9to5 is not liable for failure or delay due to events beyond reasonable control, including natural disasters, strikes, supply disruptions, or government actions.

16. GOVERNING LAW & JURISDICTION

This Agreement is governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of courts in Gurugram, Haryana.

17. GENERAL PROVISIONS

• This Agreement constitutes the entire understanding between parties
• Invalid provisions do not affect remaining terms
• Assignment by users is prohibited without consent
• Continued use constitutes acceptance of updates